RENTAL FAQ
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How do I reserve rental items?
Browse our rental collection, submit your wishlist, and we’ll confirm availability. Your booking is secured once the contract is signed and a 50% deposit is paid.
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What is your minimum rental order?
Our product minimums are $1,200 for Orange County delivery, $1,500 for Los Angeles delivery, and $500 for Will-Call pickup.
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Do you offer Will-Call pickups?
Yes. Will-Call orders ($500 minimum) must be picked up in a covered vehicle with proper straps and blankets. Client assumes all responsibility for safe transport and care of items.
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Do you provide setup and breakdown?
Yes. All deliveries include professional setup and takedown. Will-Call pickups are self-service and do not include setup..
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What if items are damaged or lost?
Clients are responsible for all rentals during their event. Any damages, missing items, or excessive cleaning will result in a 20% charge of the order value or the full replacement cost.
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What is your cancellation and refund policy for rentals?
We require a 48-hour notice for cancellations. All deposits are non-refundable. If your event is canceled less than 48 hours before delivery, additional cancellation fees may apply.
DESIGN FAQ
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How do I inquire about planning and design services?
Fill out our inquiry form with your event details. We’ll schedule a consultation to learn about your vision and provide a tailored proposal.
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What’s the difference between design-only and full-service planning?
Design-Only: Creative direction, mood boards, and styling guidance (you manage logistics).
Full-Service Planning: We handle design, vendor coordination, timelines, logistics, and full execution.
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Do you work with outside vendors?
Yes! We love collaborating with trusted vendors and can also coordinate with your preferred vendors if they meet event standards.
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How far in advance should I book?
For weddings and large-scale events, we recommend 6–12 months in advance. For smaller events, at least 3–4 months ensures availability.
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Can you work within my budget?
Yes. We specialize in creating impactful designs at various budget levels while maintaining our elevated aesthetic.
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What is the payment schedule for design services?
A 50% deposit is required to reserve your date, with the remaining balance due before your event.
PICNIC FAQ
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How do I book a luxury picnic?
Select your package, confirm your guest count, and submit your booking form. Your date is secured once your contract is signed and 50% deposit is paid.
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What’s included in each picnic package?
All packages include curated low-table seating, rugs/blankets, pillows, décor, tableware, and styling. Florals and add-ons can be customized.
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Do you offer custom themes?
Yes! We can design your picnic around birthdays, anniversaries, proposals, or special milestones. Customization fees apply for larger groups and unique requests.
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How long does a picnic last?
Standard picnics are booked for 2–3 hours. Additional time may be added at an hourly rate
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What happens if it rains?
We’ll work with you on backup indoor or covered options. If rescheduling is required due to weather, it will be based on availability.
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Can I bring my own food and drinks?
Absolutely. You’re welcome to bring your own food, cake, or alcohol (venue permitting). We also partner with caterers if you’d like everything handled for you.